Warranty Information

PROCEDURE FOR A WARRANTY CLAIM

In the event of a possible warranty claim please contact your nearest TESCHNER distributor or dealer for inspection. Customers in Australia need to contact TESCHNER direct: support@teschnerbikes.com  

On the receipt of further advise, the customer can then send the frameset (frame + fork) to TESCHNER or take the bike to an authorized  TESCHNER Expert for inspection.

Upon receipt of the frameset, TESCHNER will decide within 48 hours if the claim is accepted (repair or replacement). In the event that TESCHNER determines that the product is to be replaced, a new product of similar model and value will be forwarded after the receipt of the product under claim. If TESCHNER determines that a repair is the chosen option, there is usually a 4 - 6 week period of repair. In this case, whilst we cannot guarantee it, we will endeavour to supply a product to use in the interim.